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scheduling your experience

 

Trading hours

Monday – Friday: 8:00 to 18:00
Saturday: 8:00 to 17:00

etiquette

spa arrival

  • Kindly arrive on time or a little earlier
  • 24 hours advance notice is required for cancellations and rescheduling
  • Less than 24hrs notice will result in the full charge of your treatment
  • Late arrival will result in a reduction of treatment time whilst the full treatment price applies
  • 50% deposit for after hour appointments
  • 100% deposit for Saturday and Spa packages bookings

spa environment

  • Your spa environment is one of tranquillity and relaxation. Please respect all spa guest’s right to privacy and serenity
  • Know that you are in a professional spa environment and do not expect anything other than therapeutic or spa services
  • During a treatment, feel free to speak up on anything you would like to be different: more pressure, less pressure, quieter music, a blanket if you're cold, turning the hot blanket off. Your comfort is the most important thing to us
  • Please turn off your cellphone or place on silent once in a treatment
  • Well behaved children are welcome
  • You may relax for a while once a treatment has been completed, but please be aware that the treatment room needs to be prepared for the next client
  • We keep our spa clean and pleasantly scented so please refrain from bringing in any foodstuffs
  • Gratuities are at your discretion

health matters

  • Please communicate health conditions such as high blood pressure, allergies, pregnancy or any other health related concerns you may have when making your appointment
  • We do not recommend the consumption of alcohol before or directly after spa treatments
  • We recommend that you drink lots of water after your spa treatment to help accelerate the elimination of toxins

spa attire

We will provide you with spa attire (gown & slippers) including a choice of spa underwear or you may choose to wear your own. Choose what is most comfortable for you. Our therapists will always use draping techniques to respect your privacy.

valuables

We provide a secure place to store your personal items inside the spa locker rooms. However, we do not assume any liability for loss of personal items.

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DMC Firewall is developed by Dean Marshall Consultancy Ltd